Placing an order is simple: add the products you want to purchase to your cart by clicking the 'Add to Cart' button on the product pages. On the address screen, you can select one of your saved addresses or add a new one. On the payment screen, choose your preferred payment method and click 'Complete Order' to create your order.

You can place an order without becoming a member. Simply add the products you want to purchase to your cart from the product pages, and on the "Complete Order" step, select 'Continue Without Membership'. You can track the information related to the order you placed without membership via the email address and mobile phone number you provided when ordering. We recommend placing your order as a member so you can access your order information.

In such cases, we recommend contacting us as soon as possible so we can assist you.

On our website's "Product Detail" page, click the out-of-stock size among the size options, then click the 'Notify Me' button; you will be informed when the product is back in stock.

Your order will be handed over to Yurtiçi Kargo within 1-3 business days. Shipments are not dispatched on Sundays and official holidays. You can track the shipping stages of your order from the "My Orders" section under "My Account".

After logging in as a member, click the account icon in the top right corner of the homepage; from the "My Orders" section, once your order has been handed over to the courier, you can track it using the "Tracking Code" included in the email and SMS notifications sent to you, by contacting the relevant courier company or visiting their website.

If you ordered the wrong product or changed your mind, you can easily cancel your order before shipping preparations begin, as described below. Please contact our WhatsApp support line and write "I want to cancel my order" along with your order number.

You can contact us via our WhatsApp Support Line for detailed information about wholesale purchases.

Yes, we offer cash on delivery. For Yurtiçi Kargo deliveries, a service fee of 74.99₺ is charged to you. Cash on delivery is an extra collection/financial service chosen at the customer's own preference, so this service fee is non-refundable.

If the product arrives broken, defective, faulty, or different from what you ordered, the full amount you paid — including the cash-on-delivery service fee — together with your shipping/return costs will be refunded to you in full by us.

An additional SMS verification is applied to cash-on-delivery orders, and orders placed with cash on delivery are limited to a maximum of 3,000₺.

If your cart does not contain a product with an installment restriction or ban, you can use installments for your purchase.

Your credit card details are never shared with us in any way during payment. We also do not offer services such as card storage or card saving on sherin.com.tr. In short, your card information is not saved by us.

However, our payment partner PayTR has a card-saving feature, which you can see on the PayTR payment page during checkout. If you check this box, your card details will be stored encrypted under PayTR's security so you can check out more easily on future orders.

Members who do not use a credit card can complete their shopping and then either enter their account/payroll card details from any bank directly in the system, or send the payment amount to the account below, after which the order will be shipped. Bank transfer/EFT payments receive an additional 3% discount.

Bank Name: TEB

Branch: BAYRAMPAŞA

Account Type: TRY

Account Name: URBATEKS TEKSTİL GİYİM SAN. ve TİC. LTD. ŞTİ.

Account No: 88123647

IBAN No: TR430003200000000088123647

Alternatively, you can choose the cash-on-delivery option at checkout and complete the transaction by paying the cash-on-delivery shipping fee.

You can find the status of your order: - After logging in as a member, from the "My Orders" section accessed via the account icon in the top right corner of the homepage, - By clicking the "Where Is My Package" button on the homepage, - Once your order has been handed over to the courier company, using the "Tracking Code" included in the email and SMS notifications sent to you, by contacting the relevant courier company or visiting their website...

Your order will be handed over to Yurtiçi Kargo within 1-3 business days. Shipments are not dispatched on Sundays and official holidays. You can track the shipping stages of your order from the "My Orders" section under "My Account".

Yurtiçi Kargo:
Orders under 1,500₺: 89.99₺ shipping fee
Orders of 1,500₺ and above: Free shipping
Cash on delivery is available.
Cash-on-delivery service fee: 74.99₺ (this fee is non-refundable)

We recommend making sure the package has not been opened before accepting delivery. For packages you were unable to accept, we recommend picking them up from the designated branch within 3 days so they are not returned to us.

Your orders are shipped via Yurtiçi Kargo.

The address you entered in the system when creating your order is treated as the delivery address. If you are not present at the delivery address at the time of delivery, you will need to contact Yurtiçi Kargo to track your package.

Please do not accept packages that arrive damaged — instead, have the courier staff prepare a damage report for the package. You can then contact Customer Service regarding your order.

For returns, you can hand the products over to the courier free of charge — along with your e-archive invoice, if available — within 30 days, using the return code you generate on the easy returns page. If you are requesting an exchange, please select gift voucher as your refund payment option and state your exchange request in the return notes field.
If you have lost your e-archive invoice, you can send us a note written legibly that includes your order number, your name/surname and contact details, your bank IBAN and account details, and the reason for your return.

In accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, when you exercise your right of withdrawal, the seller is obliged to refund the price of the product and the standard delivery costs.
However, the cash-on-delivery option is an extra collection/financial service chosen at the customer's own preference, so this service fee is non-refundable. If the product arrives broken, defective, faulty, or different from what you ordered, the full amount you paid — including the cash-on-delivery service fee — together with your shipping/return costs will be refunded to you in full by us.

If you have forgotten your password, you can click the "Forgot Password" link on the "Member Login" page, enter the email address registered to your account, complete the security check, and request a new password.

You can visit the "My Account" page to update your membership information.

To cancel your membership, you can send an email titled "Membership Cancellation" from the email address registered to your account to [email protected]. Our team will review and process your request within 7 business days. You can also contact our WhatsApp support line and write "I want to cancel my membership" along with your email address.

You can place an order without becoming a member. Simply add the products you want to purchase to your cart from the product pages, and on the "Complete Order" step, select 'Continue Without Membership'. You can track the information related to the order you placed without membership via the email address and mobile phone number you provided when ordering. We recommend placing your order as a member so you can access your order information and benefit from discounts.